If you are not a resident of the Island of Ireland and you are travelling from overseas, you are required to complete a COVID-19 Passenger Locator Form upon arrival in the country. This form can be downloaded in advance from HSE website: https://www2.hse.ie/file-library/coronavirus/covid-19-passenger-locator-form.pdf Failure to do so is an offence. On check-in, we ask you to sign a confirmation that you have adhered to all government guidelines for 14 days prior to arrival at the hotel. This is required to ensure the highest safety standards.
Hotel Minella's Covid- 19 Policy Statement
Dear Valued Guest,
Hotel Minella is delighted to welcome guests and visitors as we continue to implement all HSE Recommendations and Fáilte Ireland Guidelines across Hotel Operations. We are delighted to inform you that we are members of the Fáilte Ireland COVID-19 Safety Charter which demonstrates to our customers, as a tourism and hospitality business, we are operating in line with current Government public health advice and with safety and cleaning protocols in place. The health and safety of our guests and professional team of staff are of the utmost importance to us, and with that in mind, we are now implementing the necessary protocols in line with Fáilte Ireland Guidelines. We will continue to work with the HSE, the Irish Hotels Federation on these protocols to ensure that we are providing a safe and comfortable experience for both our staff and guests. Due to the ongoing COVID-19 crisis, passengers arriving into Ireland from overseas countries not listed on the Governments green list are expected to restrict their movements for 14 days after arrival into the country. We are unable to accommodate guests from countries not on the green list in the hotel unless they have restricted their movements elsewhere prior to their arrival to the hotel. Details of the ‘green list’ of exempted countries (reviewed every two weeks) are available on the Department for Foreign Affairs’ website. We have a COVID-19 Policy which is displayed in our hotel foyer which outlines our commitment as a business to implement our Response Plan and help to prevent the spread of COVID-19.
Our aim is to:
Continue to monitor our COVID-19 Response Plan and amend as per current Government advice
Provide up to date information to our employees/guests on Public Health advice issued by the Health Service Executive (HSE) and the Government
Display information on signs and symptoms of COVID-19, respiratory etiquette, and correct hand-washing techniques throughout the hotel
Provide an adequate number of trained Lead Representative(s) who are easily identifiable
Inform all workers of essential hygiene, respiratory etiquette, and physical distancing requirements
Adapt the workplace to facilitate physical distancing.
Keep a contact log group to help with contact tracing
Have all employees attended an induction / familiarization briefing
Provide comprehensive, on-going training plan for all employees
Develop procedures to be followed in the event of a Guest/Staff showing symptoms of COVID-19 while on Hotel Premises
Provide instructions for employees/guests to follow if they develop signs and symptoms of COVID-19
Intensify cleaning and disinfection in line with government advice
All managers, supervisors and workers will be consulted on an ongoing basis and feedback is encouraged on any concerns, issues, or suggestions. This can be done through the Lead Worker Representative.
Expectations of Guests: We fully appreciate that certain measures may cause an initial inconvenience however, for us to proactively move forward we must work together by adhering to these new terms. These are as follows:
Do not present at our hotel if you have any symptoms of Covid-19, have been out of the country in the last 14 days or have been identified as a close contact of someone who has tested positive for the virus
Face coverings to be worn when arriving to or leaving your table in Restaurant and Bar. Our bars and restaurants will be operating with table service only in place, please adhere to these requirements.
Maximum of 6 people from no more than 3 households allowed per table
Restaurants and bars within Hotel will be cleared of all customers by 11.30pm
Making use of our sanitising stations located throughout the Hotel and washing your hands regularly
Observe social distancing with other guests and staff. Signage will be visible throughout the premises
Making reservations for Breakfast, Lunch & Dinner prior to arrival or at check-in
Parents must always supervise and remain present with children
We would encourage the use of contactless credit/debit cards for all transactions. This is not compulsory with cash accepted should it be necessary
Respect the guidance or advice issued by management and staff as guests in our hotel
If you see any form of poor practice by other customers or indeed a member of our team, report to hotel management immediately
Adhere to one-way systems around the hotel and within toilets
Adhere to passenger lift requirements – 1 family per lift
Booking in system in place for use of Leisure facilities and restriction on numbers allowed in centre
Assist Hotel Management and staff with contact tracing procedures
The above terms are compulsory with failure to co-operate potentially leaving us no other option but to ask you to vacate the premises in the interests of public health. Please understand that this for YOUR safety as much as our staff and other guests and to ensure that everyone has a safe and pleasant experience with us at the Hotel Minella. If you have any queries, please contact us at email@example.com or 052 – 6122388. Breakfast will be served from 7am to 10.30am (Mon to Sat) 8am to 11am (Sunday) and is only available by reservation. We look forward to welcoming you to the Hotel Minella. We truly value your custom and assistance during these unprecedented times.
Signed: _John Nallen______________ Signed: _Elizabeth Nallen-Bowen_______ John Nallen Elizabeth Nallen-Bowen
Our Stay Safe Protocols
Reservations: We are looking for the light at the end of the tunnel and our reservations team are here to assist you. Call us directly for our best rates and we will look after you with no booking charges and if you decide to move your dates later, we will look after you. We will be calling all guests 24 hours prior to arrival to confirm reservations, book your table for dinner, book your slot for our leisure center and confirm an estimated time of arrival.
Vouchers: For anyone looking to purchase a gift voucher for a loved one, please call us and we can arrange your voucher to be posted the following day or we can send your voucher via email. All gift vouchers must be redeemed at reception.
Check-In & Check out: Our check in time is 2.00pm onwards, If you require an early check – in please call in advance and we will do our best to accommodate you. Our check out time is 12 noon. Please use contact less or card payments where possible.
Guest Areas: We have upgraded our cleaning of all public areas using hospital grade cleaning products, regular sanitising of all regular touch points i.e. door handles, lifts, surfaces. We have also introduced hand sanitisers in all public areas of the hotel. Protective screens have been installed in all public areas and restrooms.
Food Service: Food and drinks will be all table service going forward. Social distancing measures will be in place through out our bar, restaurant, lounges, function rooms and all public areas. No individual payments for groups over four people. Any vouchers must be redeemed at reception. Amendment of service methods to reduce close contact has been introduced. Bookings are required for our All Day Menu, please call us on 052.6122388 or email us on firstname.lastname@example.org to book your table with us.
Breakfast: We will be serving our Tipperary Breakfast as table service following government guidelines, a member of our reservations team will be in contact prior to your arrival to reserve your table.
Leisure Center: Club Minella swimming pool & gym is open and our new booking system is in place, a member of our reservations team will contact you prior to arrival to book your time. Increased cleaning & sanitising protocols are in place throughout the club. Our Steam room, Sauna Jacuzzi & outdoor hot tubs are not in use in line with government guidelines.
Staff Training: All our staff have completed Failte Ireland's health & safety training and we have our COVID-19 Safety Charter certificate displayed at reception. All staff have been given the appropriate PPE including gloves & face coverings. Staff are sanitising regularly throughout the day.
Our COVID-19 Policy Statement is displayed at reception for all our guests.
My mother recently celebrated her 93rd birthday at Minella. She and my family were treated like royalty. The food and service amazing. Special thanks to Katie for presenting my mum with a laminated card she made herself. Box of chocolates given to mum by Liz, the owner, much appreciated. Overall a wonderful experience. Thank you.
Visited Hotel Minella late July for a short break. We arrived in the rain, warmly greeted and offered coffee delivered to our room. Great location for a walking holiday, the blueway is directly across the river, also lots of other destinations nearby. We found the hotel staff to be very helpful in every way, and were happy to see that Covid regulations were being observed
We stayed here in the August bank holiday. Everything was 5 stars, very well organised and all the staff were very welcoming. Our room was very spacious and inviting- love that we had netflix and youtube. I requested a cot and a fridge- we did a room change and within minutes of check in.... they were brought to us. I really like that they have hand santisers in the room for you- that is a lovely little touch in these strange times. Nothing was too much trouble for the staff. Loved the grounds and the playground. The pool was another bonus. Everyone was social distancing and they were plenty of signs around the hotel. The way the hotel was run, you would never think they were restrictions.... and to be honest that is all you want when you are away. We will be returning, its my partners favorite hotel
We stayed here in August for a week - knew nothing about it beforehand but was attracted by the location and the fact they had lodges on the grounds of the hotel. We were a party of four and found the two bed lodge perfect for our needs - one bedroom was a double and the second a twin. The living room is upstairs along with a small balcony(only fits two) which we were able to use as the weather was perfect. The kitchen had everything we needed as we did eat in twice - got delivery from local takeaways. We did also eat a number of times in the hotel and again we struck it lucky as we were able to eat outdoors - on the evening we arrived they had a live band and a bar-b-q which was a welcome treat after months of lockdown. We were very well looked after by all the staff who were all very pleasant and welcoming. The food was delicious - our first taste of restaurant food since March! There is a fabulous leisure centre which was in such good condition I did ask the owner was it recently built - it wasn't! We did have to book times for swims and the gym but none of this was a problem and all covid regulations were taken very seriously both here and throughout the hotel. We did get to talk to both John and Elizabeth - the owners and thanked them for a wonderful stay - on three occasions we went back to our lodge to discover baked goodies for us - it's the little touches that make the difference alongside a staff that couldn't do enough for you. A fabulous hotel in a gorgeous setting
Thank you for a wonderful night for my 80th birthday. Our meal was fantastic and the staff could not have been more attentive. It was great to spend the evening with friends and family in such a relaxed atmosphere. Please pass on our thanks to all involved
We all hope to return soon, John
A great location, natural beauty all around. Away from husttle and bustle which I prefer. Refreshed my mind, body and soul. Food was fabulous and people just fantastic. Would certainly come back one day.
I stayed here for a friend's wedding. It's a lovely place, lovely grounds and great ambiance. The staff were polite, courteous and efficient. The room was spacious and spotless. I arrived very very late (in the middle of the night). It was not a problem.
Just Perfect Just back home from a wonderful weekend in Hotel Minella with our hillwalking club. There were so many positives about our stay including the quality of the rooms, the standard of the dinners and the facilities in the leisure centre. Best of all were the friendliness of the staff, especially Liz, the coffee and cakes when we arrived back from the mountains and the excellent breakfasts. I have rarely seen so many attentive staff at a buffet breakfast ensuring that everything was kept topped up and that there were no bottlenecks. The quality of all the food was particularly good and a very nice touch was the identification of all the local Tipperary suppliers involved. Before leaving I picked up a usefull guide produced by the Tipperary Food Producers Network and hopefully will be able to source some of their products in Dublin. Liam Glen Walk Hikers
Huge thanks on behalf of my MSD/Merck global colleagues for looking after us all so well! We had a fantastic Minella experience and for those who were visiting Ireland for the first time- it was a true Irish warm welcome – from reception to the restaurant to the bar staff. Thank you all!!