If you are not a resident of the Island of Ireland and you are travelling from overseas, you are required to complete a COVID-19 Passenger Locator Form upon arrival in the country. This form can be downloaded in advance from HSE website: https://www2.hse.ie/file-library/coronavirus/covid-19-passenger-locator-form.pdf Failure to do so is an offence. On check-in, we ask you to sign a confirmation that you have adhered to all government guidelines for 14 days prior to arrival at the hotel. This is required to ensure the highest safety standards.
Our Stay Safe Protocols
Reservations: We are looking for the light at the end of the tunnel and our reservations team are here to assist you. Call us directly for our best rates and we will look after you with no booking charges and if you decide to move your dates later, we will look after you. We will be calling all guests 24 hours prior to arrival to confirm reservations, book your table for dinner, book your slot for our leisure center and confirm an estimated time of arrival.
Vouchers: For anyone looking to purchase a gift voucher for a loved one, please call us and we can arrange your voucher to be posted the following day or we can send your voucher via email. All gift vouchers must be redeemed at reception.
Check-In & Check out: Our check in time is 2.00pm onwards, If you require an early check – in please call in advance and we will do our best to accommodate you. Our check out time is 12 noon. Please use contact less or card payments where possible.
Guest Areas: We have upgraded our cleaning of all public areas using hospital grade cleaning products, regular sanitising of all regular touch points i.e. door handles, lifts, surfaces. We have also introduced hand sanitisers in all public areas of the hotel. Protective screens have been installed in all public areas and restrooms.
Food Service: Food and drinks will be all table service going forward. Social distancing measures will be in place through out our bar, restaurant, lounges, function rooms and all public areas. No individual payments for groups over four people. Any vouchers must be redeemed at reception. Amendment of service methods to reduce close contact has been introduced. Bookings are required for our All Day Menu, please call us on 052.6122388 or email us on firstname.lastname@example.org to book your table with us.
Breakfast: We will be serving our Tipperary Breakfast as table service following government guidelines, a member of our reservations team will be in contact prior to your arrival to reserve your table.
Leisure Center: Club Minella swimming pool & gym is open and our new booking system is in place, a member of our reservations team will contact you prior to arrival to book your time. Increased cleaning & sanitising protocols are in place throughout the club. Our Steam room, Sauna Jacuzzi & outdoor hot tubs are not in use in line with government guidelines.
Staff Training: All our staff have completed Failte Ireland's health & safety training and we have our COVID-19 Safety Charter certificate displayed at reception. All staff have been given the appropriate PPE including gloves & face coverings. Staff are sanitising regularly throughout the day.
Our COVID-19 Policy Statement is displayed at reception for all our guests.